Lotus's Shop Online
Why You Should Shop with Us
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You can choose your preferred slot for your delivery, or collect your order at your convenient branch through Click & Collect Service.
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You can earn your Lotus's Member points in every purchase.
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We store products in controlled temperature storage, so you can ensure that your products will stay in the best conditions even they are in transit.
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You can shop anywhere through our websites or Tesco Lotus Shop Online Application. After that let us deliver them for you.
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Easy to browse products and shop without walking out the door.
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Over 15,000 products in one place, from fresh food, drink, mom and baby to electronics.
Shop online
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FAQ
For next day delivery orders, customers have to successfully place an order and make the payment before 11:59 pm. in order to system records and next day delivery. Failure to complete the order within the aforementioned, the order will be delivered on the next day after the payment is completed (T+1).
For customer privacy, staff will deliver the products to the front of the customer's house, lobby under the office buildings,apartments, or condominiums.
In case of force majeur, natural disaster, accidents or other incidents which are out of the company's control including floods, earthquakes, storms, demonstrations, terrorism, etc, if the company considers that such incidents may affect the delivery, the company reserves the right to cancel order, cancel delivery, delay delivery or take any other actions it deems appropriate.
- Customer can return the product at the customer service counter at any store within 7 days from the date of receiving the product.
- For fresh products, customers may return the product within the next day after receiving the product only.
- In case of refund, delivery document or purchase order document (email) is required.
- In case of refund, you must bring the products you want to return and follow the conditions set out below.
4.1 In case of partial refund, customers are required to return the products which they want to refund (including the premium items) together with document set out in 3) above in good condition and unused.
4.2 In case of wholly refund , customers are required to return all products (including the premium items) together with document set out in 3. above in good condition and unused. - Refund will be provided in cash only.
